Google Sites known issues
Creating a new Site and Copy Site hangs
This issue has been reported to the Google Sites team. The underlying issue is that the copy Site mechanism (which is used when creating a Site using a template) is not working. The Google engineers are aware that this is a big issue and are working hard to fix. For creating a new Site, the workaround is to use the blank template. 'Star' this issue http://code.google.com/p/google-sites-issues/issues/detail?id=93 to be notified of updates |
Unable to remove [untitled] sidebar item
Sometimes when you delete a page a link to it possibly labeled "Untitled" remains in your navigation bar and you can't remove it. Try this method: Go to 'Edit sidebar', edit Navigation. Put a check in 'Automatically organize my navigation'. Save. The link will (we hope) disappear. Edit navigation and remove tick from 'Automatically organize my navigation'. Save Changes. The 'Untitled' link will be gone. For a similar situation in the horizontal menu, More actions, Manage site, Site layout, Change site layout, remove the check mark for horizontal navigation, save everything, go back in and put the check in for horizontal navigation and rebuild it. |
Unable to link Adsense account to Google Site
What steps will reproduce the problem? 1. Go to configure adsense page in Google Site 2. Enter adsense account details 3. Press next What is the expected output? What do you see instead? See butter bar with "There was an error while associating your account"This problem has been escalated to the Google Sites team |
Embedded Google Docs video problem
There are reports from people having issues with embedded videos giving the message "An error occurred. Try again later" when they try to play them. This problem has been reported to the Google Sites team. |
Subscribe to Posts on announcements page not working
There have been several reports that clicking on Subscribe to Posts on Announcement pages brings up a page not found error. Google are aware of the issue. Please also report it yourself:
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"An error has occurred"
Occassionally we get reports from users that they are seeing the message We are sorry, a system error has occurred. Please try again later. A possible workaround is to construct the URL for the pagelisting admin page
- Find the affected page and click on the revisions links (the number of revisions) - Go back through the revision history to find the last save without the error and revert to that if possible A useful tool to generate system urls is http://siteshelp.kccloudsolutions.com/sites-link-generator |
Upload Server Error
There have been a number of reports of users getting the message '
Upload server error; please try again later ' when trying to upload attachments. This occurs when you exceed the 100MB space allocation of a consumer Google Site. So the first thing to check - if you are using a consumer Site (i.e. not a Google Apps Site) is are you close to the space allocation limit of your site. Go to More>Manage Site>General and look under Site Storage. If you are close to the limit, try clearing out some files and try again. Remember that deleting an attachment 'soft' deletes it and it will continue to occupy space for 30 days or until you 'hard' delete it by going to deleted items and selecting 'permanently delete. (Which could explain why some users have found this an intermittent problem - deleted items being removed after 30 days frees up space for the user to now be able to upload more files. Two other suggestions which some users have reported as sometimes working are : In the meantime there are two things users can try that may help.
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Google Sites Sharing Issue
The IssueThe Google Sites help page states that: "anyone you set as "Can view," "Can edit," or "Is owner" must have a Google Account or Google Apps Account to share your site". What it doesn't tell you is that if you send a 'can view' or 'can edit' site sharing invitation to an email address that doesn't have an associated Google Account, the link that is sent to that email address can be used by ANYONE who gets access to it who has a Google account to gain access to your site. (It is not possible to send a 'Is owner' invite to a non-Google account). Accounts that have been added in this way are denoted by an 'envelope' icon which shows the message below when you hover over it. What this meansA user, Alice, has two email addresses: myaddressNG@domain.com which is not associated with a Google account and myaddressG@domain.com which is associated with a Google account. I send a site sharing invitation to myaddressNG@domain.com. If I have not checked the "notify people by email" box, I will see a message that tells me: You are trying to invite myaddressNG@domain.com. Since there is no Google account associated with this email address, you must check the "Notify people via email" box to invite this recipient. If I check the "notify people by email" box, a share link will be sent to Alice by email and I will see a message that tells me: You are sending an invitation to myaddressNG@domain.com. Anyone holding this invitation will have access. Alice receives the email. She clicks on the link in the sharing invitation.
The really big issue
How to revoke the linkIf you do invite someone to share using this option, you can invalidated the link that was sent by removing the user(s) (denoted by an 'envelope' icon) the link was sent to. Although this will revoke the link, you may still need to manually remove any users who have already added themselves using this link. My recommendation to avoid this issueUnless and until Google change the way this works, my recommendation is NEVER to check the 'Notify people via email' box when you add people UNLESS the email addresses you have selected have associated Google accounts (you will get an information message about this - see above). Instead, uncheck that box and send them a link to the site in a separate email. See also Icons in Sharing and Permissions Why might this be useful?If you want to give access to a number of people without having to explicitly add them the either the site share list (or a Google group that you are using to control access to the site - see Control Access with Groups) you can send a share invitation to a non-Google account email address and then forward that link to the people you want to give access to. Just be aware that there is nothing to stop them forwarding the link to anyone else. |
Embed Form bug
There is a bug which causes the parent spreadsheet to be inserted when you try to insert a form. Google is aware of the problem and is working on a fix. Until it is fixed you can use this workaround:
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Unable to create Site in Google Apps domain
From reports made it appears that the create site screen does not have everything displayed (some have had the Site location, Select a theme and More actions missing - specifically see https://groups.google.com/a/googleproductforums.com/d/msg/sites/qGpGCxb2bAk/vi14Cjr8udkJ ) and using theCreate button does nothing.
Google engineers are investigating |
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